FAQ
Got questions? You're in the right place.
Here are the answers barbers ask us most before they switch.
Orders, Shipping & Preorders
Find out everything about orders, shipping & preorders.
What payment options do you accept?
We accept all major credit and debit cards, Apple Pay, Google Pay, Amazon Pay, and PayPal.
Do you offer buy-now, pay-later options?
Yes, we offer Shop Pay Installments and Afterpay.
Which countries do you ship to?
We currently ship only to the U.S. If you live elsewhere, stay tuned for future updates on international availability.
How much does shipping cost?
Once you enter your shipping address, you’ll see the exact cost before placing your order. We charge standard carrier rates with no extra markup.
How long does shipping take?
Once you enter your shipping address, you’ll see the exact cost before placing your order. We charge standard carrier rates with no extra markup.
What if my order never arrives or arrives damaged?
Contact us immediately if your package is lost in transit or arrives damaged. We’ll investigate with the carrier and either locate your shipment or send a replacement. Please provide your order info (and photos, if damaged) so we can resolve the issue quickly.
Can I change or cancel my order after purchase?
If your order hasn’t shipped yet, contact us to update the shipping address or cancel your order. If it’s already en route, we can help you initiate a return once it arrives.
What’s in the Box & Setup
Here's everything you get in the box and how to setup your Switch 1.0.
What’s included in the box?
Each Switch 1.0 kit includes:
- Temperature-Regulating Power Base
- Clipper Attachment
- Trimmer Attachment
- Ceramic Cutting Blade
- Lubricating Oil
- Cleaning Brush
- Operating Instructions
Cutting Guides (#½, #1, #1½, #2, #3, #4, #6, #8)
Is setup easy for first-time users?
It’s very easy—simply snap on your preferred attachment, power on, and you’re ready to cut. We include quick-start instructions, plus video guides online.
Where can I learn how to use the Switch 1.0? Is there a user manual?
A printed guide is included in the box, and we also host digital versions on our website. For video tutorials and styling demos, check out the Barber Style Directory YouTube channel or follow @duettechnology on Instagram.
Performance & Use
Let's dive into the performance of our clipper and how to use it.
Are these clippers suitable for all hair types?
Absolutely. Whether it’s tight curls, coarse hair, waves, or straight textures, Switch 1.0 provides smooth, consistent performance.
How does the cooling technology work?
A built-in AI-powered motor and heat sensor regulate internal temperatures in real time, so the system stays cool without slowing you down.
Do I need to turn off the cooling manually?
No. The cooling feature is fully automatic—it operates during use and idles between clients.
Is the Switch 1.0 cordless?
Switch 1.0 is a corded system designed to deliver consistent, uninterrupted power every time you cut—no batteries to worry about mid-session.
Maintenance & Blades
Here's how to maintain your clipper properly.
How do I care for my Switch 1.0?
Brush off hair and debris after each cut, oil the blades regularly, and store your tools in a clean, dry space. Avoid submerging the clipper in water. If needed, use a disinfectant spray or wipe (compatible with clippers) between clients.
How often should I oil the blades?
Before every session. If you’re cutting nonstop, re-oil the blades every few clients to keep them running smoothly.
How long do the ceramic blades last?
With proper care, ceramic blades can last much longer than typical steel ones—often months rather than weeks. When they finally dull, we offer replacement blades in our store.
Can I replace the blades myself?
Yes. Simply pop off the old blade and click on the new one—it’s a quick, tool-free process.
Can I use third-party blades or guards?
No. The Switch 1.0 uses a proprietary blade and guard system specifically calibrated for our motor and cooling technology. Third-party parts can compromise performance and will void your warranty.
Warranty, Returns & Support
Get all your questions about warranty, returns & support answered.
Do the clippers come with a warranty?
Yes. Every Switch 1.0 is backed by a 1-year limited warranty covering defects in materials and workmanship for the original purchaser. Keep your proof of purchase or order number on hand if you ever need service.
What if something breaks or doesn’t work during the warranty period?
Contact our support team with details (and photos if possible). If it’s a covered issue, we’ll repair or replace the defective part free of charge. We want to get you back to cutting as quickly as possible.
What if my Switch 1.0 has problems after the 1-year warranty expires?
We offer replacement parts—like blades and attachments—for normal wear and tear. Though we don’t currently provide a formal out-of-warranty repair service, most components are modular and can be easily swapped. Our support team will guide you through the best fix or recommend your options.
What’s your return policy?
We have a 15-day satisfaction guarantee. If you’re unhappy for any reason, return your product in like-new condition (with all original parts and packaging). Once we’ve inspected it, we’ll process your refund quickly, typically within 7 business days.
How do I request a return or file a warranty claim?
Visit our Returns & Support page or email support@duettechnology.com. Provide your order number, proof of purchase, and a description of the issue. Our team will walk you through the next steps.
Is the warranty transferable if I sell or gift my Switch 1.0?
No. The warranty applies only to the original purchaser. If you received it as a gift, you’ll need the original order info or proof of purchase to file a claim.
Brand, Community & Education
Learn about the Duet brand, our community and other important info.
Can I share my experience or get featured?
Absolutely. Tag us on Instagram or TikTok using #Switch. We regularly highlight barbers who showcase the brand and elevate our community.
How can I become a brand ambassador?
Send us a DM on our Barber Style Directory Instagram with the word “Ambassador.” We love collaborating with skilled and creative barbers who share our mission to push the industry forward.
Do you work with influencers or educators?
Yes. If you’re a content creator, educator, or shop owner wanting to collaborate, reach out to info@duettechnology.com. We’re always eager to partner with people pushing barber culture forward.
How can I stay updated on new launches and restocks?
Follow us on social media, join our newsletter, or enable post notifications. We release early access, special promos, and product drops there first.
The Switch Surge
Questions that will help you make the decision to buy the Switch Surge.
How is Switch Surge different from traditional clippers?
Switch Surge is a cordless all-in-one system, not a single clipper. It combines a clipper, trimmer, and detailer in one body, with autonomous temperature regulation that keeps the tool cool through back-to-back cuts. Built on the proven reliability of Switch 1.0, Surge unleashes that same power without the cord. Most traditional clippers force you to stop, swap tools, or wait out a hot motor. Surge is built so you stay in flow.
Can Switch Surge replace my entire toolkit?
Yes. One Surge replaces your clipper, trimmer, and detailer. Quick-swap heads let you move from bulk to line work to detail in seconds. Most barbers who switch put the rest of their tools in a drawer within the first week.
Why is Switch Surge built specifically with Black and Latino barbers in mind?
Surge was designed with input from barbers serving Black and Latino clientele, where high-volume cutting, dense textures, and precision fade work are the daily standard. The motor, blade geometry, and cooling system were all tuned for that kind of workload. The brand was built inside the culture, not marketed to it.
Will you ever ship internationally?
We currently ship to all 50 U.S. states with free shipping. International shipping is on the roadmap. Join our email newsletter on our site and you'll be notified the moment your country goes live.
How do I contact customer support if I have more questions?
Reach out to us at support@duettechnology.com and we'll get back to you within one business day. Every Surge order includes a 1-year warranty plus a satisfaction guarantee.
The Switch 1.0
Questions that will help you make the decision to buy the Switch 1.0.
How is Switch 1.0 different from traditional clippers?
Many clippers overheat or lose power, requiring constant downtime or backup units. Switch 1.0 uses intelligent cooling, a robust motor, and modular attachments to keep you cutting comfortably and efficiently.
Can Switch 1.0 replace my entire toolkit?
Yes, it’s a clipper, trimmer, and eventually a shaver in one, reducing clutter, preventing overheating, and providing everything you need in one device.
Why is Switch 1.0 built specifically with Black and Latino barbers in mind?
Because that community truly sets the culture. These barbers often work longer sessions and handle a diverse range of hair textures. Switch 1.0 is designed to keep up—staying cool and maintaining pro performance under heavy use.
Will you ever ship internationally?
We hear you, global barbers! While we currently ship only within the U.S., we do plan to expand. Watch our website or follow us on social for announcements. Until then, orders placed or shipped outside of our official regions are not eligible for return or warranty service.
How do I contact customer support if I have more questions?
You can email us at support@duettechnology.com or head to our Returns & Support page. We’re happy to help with any inquiries about your Switch 1.0.
